Website Terms of Use

The website bonboz.vn is operated by 4B Trading Service Joint Stock Company (Tax Code: 0317856632) and serves as the official information channel of BonBoz Aesthetic and Dermatology Clinic, which operates under Medical Examination and Treatment License Nos. 10036/HCM-GPHĐ and 11113/HCM-GPHĐ.

By accessing and using this website, you are deemed to have read and accepted these Terms. If you do not agree, please discontinue using the website.

These Terms are to be read in conjunction with the Personal Data Protection Policy. In the event of any inconsistency between the two documents regarding the processing of personal data, the Personal Data Protection Policy shall prevail.

The Vietnamese version is the original. Translations in English, Chinese, Russian, and Spanish are for reference only. In the event of any discrepancy in interpretation, the interpretation most favorable to you shall apply.

All content on this website—including professional articles, FAQs, service descriptions, and chatbot responses—is for informational and general reference purposes only. It does not constitute a medical diagnosis or treatment prescription, and is not a substitute for a direct consultation with a doctor.

• Do not self-diagnose or self-treat based on the website content;
• Each individual has a unique physical constitution, medical history, and condition — a treatment suitable for one person may be unsuitable or harmful to another;
• Specific indications, contraindications, and potential risks for each procedure are only provided after a thorough examination and consultation by a doctor;
• If you are experiencing a medical issue that requires attention, please visit a healthcare facility. In case of an emergency, call 115 — this website and chat assistant are not emergency channels.

Regarding the automated chat assistant on the website — this assistant is a software program, not a doctor or medical professional:

• The assistant may provide inaccurate or incomplete responses;
• The content provided by the assistant does not constitute official professional advice from BonBoz and does not give rise to any professional medical liability;
• This assistant is not equipped to handle medical emergencies.
• The assistant does not make any decisions regarding your benefits, service pricing, or treatment protocols—all such decisions are made by humans.

We do not store your chat history with our virtual assistant, and you have the right to opt out of automated assistance — please contact our live staff via hotline 0869 612 310 · 1900 5309, Messenger, Zalo OA, or by filling out the form. You will receive the same dedicated service across all channels.

When you submit your information via our forms or chat, it is solely a request to be contacted for a consultation. This does not constitute a service registration and does not create any binding obligations for either party.

The provision of services is only established once you visit the clinic, undergo a medical examination by a doctor, receive a comprehensive consultation regarding the treatment methods, costs, and risks, and consent to proceed.

We reserve the right to decline service if, upon examination, the treatment is deemed unsuitable or contraindicated for your condition.

The website does not list fixed prices. Prices indicated as "from..." are starting points for reference only.

Final pricing is only provided following an in-person consultation with our doctors, as it depends on your actual condition, the appropriate treatment method, and the level of intervention required. The reference rates listed on our website do not constitute a price guarantee or a formal offer to enter into a contract.

We do not alter the price quoted to you. If your consultation results in any changes to the treatment method or cost, we will inform you and only proceed with your consent.

All before-and-after photos published on the website feature actual cases treated at BonBoz and are used with the written consent of our clients.

Individual results may vary depending on each person's unique physiology, baseline condition, the treatment method applied, and adherence to post-treatment care. This image does not constitute a guarantee that you will achieve identical results.

Customer testimonials featured on our website are published with the clients' consent. These represent individual experiences and do not constitute a guarantee of results, nor do they reflect typical outcomes for every case.

BonBoz only provides and recommends services within the scope of professional practice approved by the Department of Health under our Medical Examination and Treatment Operating License.

If your needs fall outside this scope, our doctors will advise you and refer you to an appropriate facility.

All website content — articles, images, videos, logos, interface design — is owned by BonBoz or legally used by BonBoz.

You may view, download, and share the content for personal, non-commercial purposes, provided that the source is clearly credited.

You must not: copy or republish content for commercial purposes without prior written consent; use images of clients, doctors, or the BonBoz logo without authorization; or automatically collect data from the website at a scale that affects the normal operation of the system.

• Please provide accurate information, especially your contact phone number. Inaccurate information may lead to ineffective consultation.
• Only submit your own information, or that of individuals you are legally authorized to represent;
• Do not use the website to distribute unlawful content, infringe upon the rights of others, or disrupt the system's operations;
• Do not misrepresent your identity or impersonate BonBoz personnel.

The website may contain links to BonBoz's official social media pages or third-party websites. We do not control the content and privacy policies of those sites.

This does not diminish BonBoz's liability for the services provided to you by BonBoz itself.

While we endeavor to ensure that the website content is accurate and up-to-date, we do not guarantee that the website will operate uninterrupted or error-free, or that all information is complete at all times.

To the extent permitted by law, BonBoz shall not be held liable for any damages arising from relying on or applying information on this website without a professional consultation, or from temporary website interruptions due to technical reasons.

These terms DO NOT exclude or limit any liability of BonBoz prescribed by law, including but not limited to: liability for the quality of actual medical examination and treatment services provided at the clinic; liability for compensation under the law on medical examination and treatment; and liability under consumer protection laws.

This provision also does not restrict your right to lodge complaints, report violations, or initiate legal proceedings.

When updating these Terms, we will post the revised version on our website along with the effective date.

For any changes that reduce your rights or increase your obligations, we will provide prior notice and only apply them upon your consent. If you do not agree, you have the right to discontinue using our services without incurring any penalties.

Your continued access to the website does not constitute your agreement to the changes.

These Terms shall be governed by the laws of Vietnam.

Any disputes shall first be resolved through good-faith negotiations. You may submit your feedback or complaints to dvkh@bonboz.vn or via our hotline at 0869 612 310 — we will receive and address them in accordance with applicable consumer protection laws.

If the desired results are not achieved, you have the right to file a complaint with the relevant regulatory bodies or pursue legal action in accordance with the law.